Improving Consumer Assistance

Consumer assistance services are critical for resolving complaints and tackling systemic problems

The health care system can be complex and confusing and Californians need help in accessing coverage and care. As more Californians enroll in affordable coverage, we need to increase capacity and resources dedicated to consumer assistance.  Whether they have Medi-Cal, Covered California, Medicare, or private insurance, consumers need help when they face barriers to care and coverage, like confusion over benefits to insurance company denials.

Health Access is working to make consumer assistance hotlines more responsive through administrative advocacy and policy development at the legislature. 

Health Access Analysis & Advocacy


Our Mission

Founded in 1987, Health Access is the statewide health care consumer advocacy coalition advocating for quality, affordable health care for all Californians. Our agenda includes:

  • Expanding Coverage: Implementing and improving upon health reform.
  • Fighting for a Fair Budget for the Future: Protecting public investments to preserve access to care.
  • Protecting Consumers: Ensuring consumer representation and protection.

Contact Us

1127 11th Street, Suite 925   map
Sacramento, CA 95814
Phone: 916-497-0923
Fax: 916-497-0921
Click here for LA and Oakland offices

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